Urbex – who are we?
Urban development services and products are provided by Urbex and/or our partners on development projects. For further information on Urbex, please see the “About Us” section of our website at http://www.urbex.com.au.
What privacy laws do we comply with?
What kinds of personal information do we collect and for what purpose?
Urbex collects personal information, including sensitive information.
‘Personal information’ means information or opinion about an identified individual, or an individual who is reasonably identifiable.
‘Sensitive information’ is personal information and includes information about an individual’s health or genetics, racial or ethnic origin, political opinion or membership, religion, philosophical beliefs, union membership, sexual preference and criminal record.
Examples of the types of personal information we collect include names, addresses, other contact details such as email address, financial details such as a credit card number, transaction history and products and service preferences.
The above information is collected so as to enable us to fulfil our responsibilities as a provider of urban development services and to tailor our products and services to best meet the needs of our customers.
How do we collect your personal information?
We collect personal information in a number of ways and how we collect personal information from you will depend on how you use our services.
Sometimes we will collect this information directly from you. For example, we may collect personal information about you when you deal with us over the telephone, enter into an agreement with us or send us correspondence (whether by letter, fax or e-mail), visit our web site, you have contact with us in person or any other mode of communication.
We may also collect this information from a third party you have authorized to provide the information, or from a client or third party where it is unreasonable or impracticable to collect it from you.
How do we use & disclose your personal information?
We use and disclose personal information:
- for the purpose of dealing with your request, enquiry, contractual dealing or otherwise providing you with services,
- to contact clients, business contacts and individuals associated with providing services or business dealings with Urbex
- to market our services, including through subscription services
- to assess job applicants
Assessing and correcting personal information?
You may request access to personal information we hold about you and you may request corrections be made to that information.
We will generally provide you with access to any personal information we hold about you on request. In limited circumstances, however, access may be refused if required or permitted by law. If we do not provide you with access, we will explain the reasons for our refusal in writing.
We will not charge you for making an application to access your personal information but may charge a reasonable fee to cover the cost of giving access, such as photocopying costs. We will advise you if such a charge applies before your request is dealt with.
How we secure personal information?
Your personal information is held on databases and physical files. Urbex takes appropriate technical, organization and physical measures to keep your personal information secure.
If Urbex outsources services involving the use of personal information, it will take steps to ensure the protection of your personal information.
In the course of using our website, you may provide us with personal information. We take all reasonable steps to ensure its security within our own system.
We may also use personal information for direct marketing purposes, namely to send you details of other products and services that may be of interest to you. We will not use your personal information for direct marketing purposes unless you have provided express consent or your consent can reasonably be implied from the circumstances in which we collected the information. If we send you marketing material we will ensure you can ‘opt out’ of receiving any future marketing material. In relation to direct marketing via electronic means, such as email, we comply with the Spam Act 2003 and in relation to telephone marketing we comply with the Do Not Call Register Act 2006.
At any time, if you no longer wish to receive this additional marketing material let us know, and your details will be removed from the marketing database.
Sending personal information overseas
We do not send personal information overseas except where required for the purposes of providing services to a client.
If you wish to access your personal information held by us, request a correction be made to your personal information or make a complaint about how we have handled your personal information, please contact:
By telephone: 07 3893 7000
By email: email@example.com
By writing: 25 Cambridge Parade, Manly QLD 4179 or PO Box 197, Wynnum QLD 4178
Privacy Complaint Handling Procedure
This Privacy Complaint Handling Procedure sets out the process we will undertake to deal with complaints regarding breaches of Australian privacy law including under the Privacy Act and State and Territory legislation relating to health information.
Any complaints should be made in writing to the Urbex Privacy Officer at PO Box 197, Wynnum QLD 4178 or by email at firstname.lastname@example.org.
We will resolve all privacy complaints through this procedure:
Step 1: A privacy complaint is received (Complaint)
Step 2: Within (5) business days following receipt of the Complaint, Urbex will send a communication via post, fax or email to the person whom made the complaint (Complainant) acknowledging receipt of the Complaint.
Step 3: Following the acknowledgment of receipt of the Complaint (as outlined in Step 2), an Urbex investigator will notify the Complainant via post, fax or email, that they have been assigned to investigate the Complaint and commence the investigation.
Step 4: The investigator will conduct an investigation of the Complaint. During this process, the investigator may request further information from the Complainant.
Step 5: Within thirty (30) business days from the date all information is received, the Investigator will contact the Complainant, via post, fax or email, notifying the Complainant of proposed avenues of resolution. The Complainant and the investigator may work together to collaboratively resolve the Complaint to the Complainant’s satisfaction. Urbex will notify the individual if additional time is needed to respond due to the complexity of the inquiry.
Step 6: If the Complaint cannot be resolved by the Complainant and the Investigator in accordance with Step 5, then the Investigator will notify the Privacy Officer (Notification) who will then take steps to resolve the matter.
Step 7: Following receipt of all requested information, the Privacy Officer will contact the Complainant via post, fax or email, and propose an avenue(s) of resolution.
Step 8: If the Complainant agrees to the proposed avenue(s) of resolution, the Complainant and the Privacy Officer will work together to close the matter.
Step 9: In circumstances where resolution cannot be achieved in accordance with Steps 1 to 8, the Privacy officer will advise the complainant that they may direct their Complaint to the Federal Privacy Commissioner or take independent advice as to their rights.
The Complainant may contact the Federal Privacy Commissioner as follows:
By telephone: 1300 363 992
By writing: Director of Complaints, Office of Federal Privacy Commissioner, GPO Box 5218, Sydney NSW 1042
By email: email@example.com